Learn more a Spectrum’s Prelude Express Software Solution specifically for Express users minimal hardware, cost effective reporting made easy. Real-time Unified Reporting – Combine Cisco UCC EXPRESS data with content from other sources that are mission critical to the contact center blending data into a single reporting tool.Multi-Level Thresholds – Configure multiple audio and visual thresholds on most data-items for awareness and instant alerts.Consolidate Teams - Data can be combined to show call center totals in real-time, or segregate CSQ groups separately so the most important information is being driven to the correct group(s).Uniquely Focused ability to merge customized data with multiple display options enables pin-point reporting in any call center environment.Email & Color Thresholding for instant notificationsĪdvanced Features for Cisco UCCX solutions:.Nexorce Reporting for customized status reports.XorceView for Agent and Supervisor Desktops.Providing a unique blend of Real-time and Historical data that agents and managers need at–a-glance.

Connect with Us 8880 Cal Center Drive Suite 400, Sacramento, CA 95826, USA (916) 426-3790 by neXorce Enterprise software Suite, Spectrum can provide highly customizable data points from Cisco UCCX. Questions OFFICE MOBILE EMAIL Michal Greb Strategic Sales & Marketing Director +1 (916) 282-9514 +1 (916) 514-3355 2Ring. EMEAR OFFICE MOBILE EMAIL Tom McCain Director of North American Sales +1 (916) 426-3790 +1 (480) 255-7500 2Ring.

ADDRESS PHONE EMAIL North America HQ2Ring. Example 1 Historical Report on MS SQL Server Solve extraordinary situations Statistical day starting at 7AM and not after midnight Multiple agents sharing one extension Benefits Web-based Accessible from anywhere and anytime Combine data from multiple sources if suited Cisco IP telephony & contact center data ERP & CRM systems Service desk systems. If you know someone that is very good in JAVA. Step 5 - Include UCCX Scripts in Reports (UCCX Only) Unfortunately, due to changes in UCCX Script Editor version 11.5 and later, exporting the UCCX scripts and decoding them into the generated reports, no longer works. Professional Services Real-time and historical custom reports Platform independent MS SQL Reporting Server Cisco WebView Cisco Unified Intelligence Center Crystal Reports Oracle. Report Tool > User Guide - UPLINX Report Tool > How to Generate a Report >. Contact Center Applications / Services Unified Communications Applications 2Ring. Who are we? What do we do? Founded in 2001 EMEAR headquarters in Slovakia, EU North American headquarters in Sacramento, CA Offering solutions worldwide via Cisco Resellers Indirect Sales Strategy CDN Member Cisco Preferred Solution Developer Flexible & knowledgeable development / sales teams We listen to your feedback / incorporate features Deliver custom-based integrations to your environment WE TURN DATA INTO INFORMATION 2Ring REPORTING Professional Services

Cisco uccx 11.5 reporting guide